Agile Artificial Intelligence in the Telecommunications Sector to Reach a Value of 187.7 Billion Dollars by 2034
The telecom industry is witnessing a significant shift as a new market segment, Agentic AI, gains traction. This advanced form of artificial intelligence is set to revolutionise network management, customer service, and more, by acting independently, learning from real-time data, and making autonomous decisions.
In the realm of applications, Network/IT Operations Management, Customer Service and Marketing VDAS, CRM Management, Radio Access Network, Customer Experience Management, Predictive Maintenance, and Fraud Mitigation are all being discussed. Notably, Cloud-based solutions led the market in 2024, accounting for a 62.7% share.
The U.S. market, in particular, reached USD 1.1 billion in 2024 and is expected to expand at a CAGR of 45.4% to reach approximately USD 44.8 billion by 2034. This growth is driven by the aggressive 5G infrastructure rollout, the integration of AI-powered network management tools, and the increasing adoption of autonomous decision-making AI systems.
Agentic AI plays critical roles in telecom. In network optimization, it autonomously manages network bandwidth and resources, improving operational agility and reducing manual interventions. In customer service, AI-driven digital labor platforms automate customer interactions, enhancing personalized service delivery. In predictive maintenance, it enables early fault detection and proactive interventions, helping prevent downtime and reduce maintenance costs.
The Global Agentic AI in Telecom Market is projected to reach USD 187.7 billion by 2034, growing at a CAGR of 48.5% from its 2024 value of USD 3.6 billion. This market is driven by the demand for intelligent automation, network optimization, and customer-centric AI solutions.
Other emerging market segments include the AI Image Enhancer Market, AI Complaint Management Market, Agentic AI in Data Democratization Market, Automated Algo Trading Market, Self Hosting Market, and Gamified Learning Market. Evolv Technologies Holdings Inc. is a key player being covered in the Agentic AI in Telecom Market.
As the telecom industry continues to evolve, the role of Agentic AI will undoubtedly become more prominent. Its ability to learn, adapt, and act autonomously within complex environments promises to deliver operational efficiency, cost savings, and a superior customer experience.
Artificial-intelligence, particularly Agentic AI, is playing a pivotal role in enhancing network optimization and customer service within the telecom industry, as it autonomously manages network bandwidth and resources, and automates customer interactions, respectively. With the growth of Agentic AI in the industry, it is poised to significantly impact sectors such as network management, customer service, and predictive maintenance.
