Banking giant Maybank teams up with Microsoft to spur digital advancement and intelligent AI-led innovation.
Maybank and Microsoft Partner for Digital Transformation
Maybank, a leading Malaysian financial services group, has announced a strategic partnership with Microsoft to drive digital transformation, enhance customer experience, and boost operational efficiency. The partnership, valued at approximately RM1.0 billion over five years, will primarily be achieved through the adoption of Microsoft Azure, Microsoft 365, and Microsoft 365 Copilot.
Under this partnership, Maybank will leverage Microsoft's advanced security tools to enhance its cybersecurity posture, ensuring robust data protection. One of the main cloud platforms for key systems, data workloads, and operations will be Azure, providing a scalable, secure, and resilient infrastructure. This will enable real-time data analytics, faster deployment of new solutions, and significant operational efficiencies.
Maybank will also modernize the digital workspace of its 44,000 employees by upgrading to Microsoft 365. This move will enhance productivity and collaboration among staff members. To further boost productivity, Microsoft 365 Copilot, an AI-powered assistant, will be rolled out to all employees. The assistant will automate complex and repetitive tasks, streamlining workflows and supporting smarter decision-making.
Dato' Sri Khairussaleh Ramli, President & Group CEO of Maybank, stated that this partnership is a significant leap forward in Maybank's digital transformation journey beyond its M25+ strategy. He emphasized that the partnership is not just about technology, but also about better serving customers, improving ways of working, and accelerating innovations.
The partnership also includes plans to establish a joint Centre of Excellence. This collaboration space will focus on nurturing in-house talents in cloud and AI-powered innovation. The Centre will be a hub for developing cloud and AI solutions and building talent in these areas.
Mayank Wadhwa, President of Microsoft ASEAN, expressed Microsoft's commitment to supporting Maybank's bold vision of humanizing innovation, empowering people, and accelerating inclusive economic growth for the region. He stated that the partnership sets a powerful example for the industry across ASEAN in terms of transforming how financial services are served.
With this partnership, Maybank aims to build a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all stakeholders and customers. This transformation will be characterized by faster innovation cycles, improved customer service through more personalized and efficient interactions, and a culture of continuous improvement and agility.
- Maybank will leverage Microsoft's advanced security tools in data analytics for robust cybersecurity, ensuring protection of sensitive financial data.
- To streamline workflows and support smarter decision-making, Maybank will roll out Microsoft 365 Copilot, an AI-powered assistant for its 44,000 employees.
- The strategic partnership between Maybank and Microsoft will involve the establishment of a joint Centre of Excellence for nurturing in-house talent in cloud and AI-powered innovation, propelling business growth and economic advancement in the region.
