City Service Access Enhancement Proposed by CSU: Digital, Round-the-Clock Office-o-mat Implementation
The City Council of CSU has submitted an application for the introduction of a new digital self-service terminal, known as the Amt-o-Mat. This innovative solution is designed to relieve the citizens' office and improve citizen services, with modern municipalities requiring modern solutions.
The Amt-o-Mat is inspired by successful examples such as the Verbandsgemeinde Vordereifel, showcasing its potential for streamlining administrative processes. The terminal can be used for various purposes, including accessing central administrative services, and operates independently of opening hours and without waiting times.
Franz Wöhrl, the faction leader, emphasized that the Amt-o-Mat can help relieve the staff of the administration by automating routine tasks. He also explained that the Amt-o-Mat enables citizens to access central administrative services in a low-threshold manner, with interfaces to specialist applications already existing through the existing partnership with the AKDB.
The Amt-o-Mat is equipped with a barrier-free operation via touchscreen, voice, or Braille, ensuring inclusivity for all citizens. It includes a payment function and is proposed to be installed as a pilot project at a heavily frequented location, such as the citizens' office or a shopping center.
While specific information about the cost or funding of the Amt-o-Mat project is not available, municipalities often finance digital self-service initiatives through a mix of sources, including state and federal grants, public-private partnerships, local government budgets, special funds or loans, and grants under programs promoting Americans with Disabilities Act (ADA) accessibility improvements or digital inclusion.
The Amt-o-Mat is designed to process applications for registration certificates, parking permits, children's passports, picking up IDs or certificates of good conduct, submitting or receiving documents, and printing out decisions or forms.
As the Amt-o-Mat is not mentioned to have been installed anywhere previously, additional targeted search or contact with the vendor/municipality currently using it may be necessary for more specific examples. Nonetheless, the general model of digital self-service terminals is established globally with known benefits in municipality settings.
In summary, the Amt-o-Mat represents a flexible and future-proof system to supplement existing service offerings of the city administration, promising enhanced accessibility, improved efficiency, cost savings, inclusion, and data collection.
The Amt-o-Mat, a digital self-service terminal, operates independently of opening hours and without waiting times, showcasing its potential for streamlining administrative processes using modern technology. The terminal, equipped with a barrier-free operation via touchscreen, voice, or Braille, ensures inclusivity for all citizens by leveraging technology.
