Digitization efforts by IREN are ongoing
IREN, one of the largest multi-utility companies in Italy, has embarked on a significant digital transformation journey, demonstrating how regulatory obligations can have positive 'side effects' on other processes or business areas. With over 8,500 employees and serving approximately 2 million customers, IREN's digitalization was not solely driven by regulatory obligations but also by the need for efficient business operations.
The story began in 2014, when IREN, formed in 2010 from the union of Emilian and Turin-based realities, initiated a collaboration with Intesa. The initial collaboration was in the context of e-invoicing for the public administration. In 2016, Intesa implemented a certified document management platform with digital signature and PEC (certified email) transmission to support IREN's digitalization.
The digitalization of IREN's predominantly paper-based laboratory analysis documentation was also initiated at the end of 2016. This move was driven by the need for more extensive business digitalization due to IREN's size and multiple origins. The expansion of the collaboration between IREN and Intesa is due in part to the mutual knowledge created between the two parties.
The mandatory introduction of e-invoicing for private entities in 2019 pushed many companies to digitalize their entire order and invoicing process. For IREN, this was not a new challenge, as they had already made significant strides in digitalization. The improvements in IREN's digitalization over time are due in part to the collaboration with Intesa.
The collaboration between IREN and Intesa has been long-term and structured, expanding to digitalize some processes in other business areas. The digitalization of the approval workflow within IREN's laboratories was a crucial step in this journey. The Digital B2B Observatory of the Politecnico di Milano reported that regulatory requirements are a significant factor in the digitalization of Italian businesses, and IREN is a prime example of this.
The collaboration between IREN and Intesa is distributed across multiple business areas, reflecting the comprehensive nature of IREN's digital transformation. As IREN continues to grow and adapt, it serves as an inspiration for other businesses seeking to embrace digitalization for efficient and streamlined operations.
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