Emirates NBD and Dubai's General Directorate of Residency and Foreigners Affairs (GDRFA) have agreed on a Memorandum of Understanding (MoU) aimed at improving digital services.

Emirates NBD and Dubai's General Directorate of Residency and Foreigners Affairs (GDRFA) have agreed on a Memorandum of Understanding (MoU) aimed at improving digital services.

Emirates NBD and Dubai's General Directorate of Identity and Foreigners Affairs Ink Strategic Partnership

In a bid to streamline banking services and residency affairs through digital transformation, the General Directorate of Identity and Foreigners Affairs - Dubai (GDRFA-Dubai) has forged a strategic partnership with Emirates NBD. The agreement was signed by Major General Obaid Mehayer bin Suroor and Marwan Hadi, Group Head of Retail Banking and Wealth Management at Emirates NBD.

The collaboration is designed to digitize processes, making transactions smoother and operations more efficient for the customer. Both entities believe the initiative will improve service delivery, foster public trust, and support Dubai's ongoing efforts in innovation.

Bin Suroor highlighted the strategic importance of the partnership, while Hadi underlined Emirates NBD's role in facilitating the digital push. The partnership aligns with Dubai's broader vision of using technology and cross-sector collaboration to foster transparent, efficient, and citizen-centric services.

The partnership will contribute significantly to enhancing customer satisfaction by providing faster and more efficient services. It also supports Dubai's vision of becoming a global hub for innovation and digital excellence, furthering broader economic transformation goals.

This strategic move is a key step in strengthening collaboration between the public and private sectors, marking a significant stride in the digitization of government services in Dubai.

1. The strategic partnership between Emirates NBD and GDRFA-Dubai, aimed at digital transformation, will enhance service delivery and foster public trust.
2. The initiative between the two entities is designed to digitize processes, resulting in smoother transactions and more efficient operations for customers.
3. The collaboration aligns with Dubai's broader vision, using technology and cross-sector collaboration to create transparent, efficient, and citizen-centric services.
4. This step towards strengthening public-private sector collaboration contributes to Dubai's vision of becoming a global hub for innovation and digital excellence, furthering broader economic transformation goals.

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