Este banko, Coop Pank, se enseña como el más recomendable de Estonia.
Scaling the Heights: Coop Pank Leads as Estonia's Top-Rated Bank
In a recent study by Kantar Emor, Coop Pank snatched the crown as the most highly recommended financial institution among Estonian residents, edging out LHV Bank. This milestone marks the first time Coop Pank has occupied this coveted spot.
The study, which evaluated the recommendation index among Estonia's leading service companies, placed Coop Pank above the competition. While LHV ranked second, Swedbank followed in third. SEB and Holm Bank also received a positive nod.
Karel Parve, the Head of Private Banking at Coop Pank, expressed pride in the accomplishment, noting their relentless pursuit of delivering top-class service at every customer touchpoint. "We're dedicated to providing our clients with the best possible banking experience, every time they interact with us," Parve stated. "Our ascent to the top spot demonstrates that our customers not only notice our efforts but also deeply appreciate them."
Notably, Coop Pank also made significant strides in the general ranking of the 68 participating companies, climbing 11 positions to the 22nd spot.
What sets Coop Pank apart is its wide appeal, not just in the urban centers of Tallinn and Harju County, but also in smaller rural areas across the nation. Respondents lauded Coop Pank's new user-friendly app, swift and professional service, attractive home loan deals, and the convenience of depositing and withdrawing cash at Coop stores. The bank's straightforwardness, transparent services, and retail store accessibility also received praise.
The recommendation index study by Kantar Emor measures the actual likelihood for people to recommend companies they've recently used. This year, the survey included the opinions of 2,151 Estonian residents aged between 16 and 74.
Coop Pank, an Estonian-owned universal bank with 203,900 clients, aims to leverage the synergy between retail and banking to bring banking services closer to people's homes. Coop Eesti, the strategic owner of the bank, operates 320 stores across the country.
Behind the Success:
Coop Pank's rise to the top can be attributed to several key factors such as customer-centric improvements, strategic accessibility advantages, competitive product offerings, and expansion momentum. Customers particularly appreciated the new user-friendly app, speedy professional service, and ability to deposit/withdraw cash at Coop stores. The bank's strategic accessibility and competitive product offerings, highlighted by respondents, set Coop Pank apart from its competitors [1][3].
The financial performance bolstered these differentiators with a 14.7% return on equity and a controlled 49% cost-to-income ratio in Q1 2025[2]. Under the leadership of outgoing CEO Margus Rink, the bank experienced a 12-fold expansion in its loan portfolio (€1.78B) and client base (211,000 customers) over eight years, distributing €21M in dividends[3]. A recent €250M covered bond issuance on the Irish Stock Exchange further bolstered the bank's funding stability [2]. This growth trajectory likely enhanced public perception of the bank's reliability and market position.
- Coop Pank's standing as Estonia's top-rated bank can be attributed to several factors, including customer-centric improvements, strategic accessibility advantages, competitive product offerings, and expansion momentum.
- The bank's new user-friendly app, swift and professional service, attractive home loan deals, and the convenience of depositing and withdrawing cash at Coop stores were particularly appreciated by customers.
- Coop Pank's strategic accessibility and competitive product offerings, as highlighted by respondents, set the bank apart from its competitors in the banking sector.
- The bank's financial performance, bolstered by a 14.7% return on equity and a controlled 49% cost-to-income ratio in Q1 2025, further solidified its standing in the Estonian finance market.
