Jumbo Electronics and Jio Haptik unite to revolutionize customer service in UAE through Agentic AI, introducing AI-enabled voice and chat solutions that offer intelligent, multilingual, and perpetual customer experiences.
Jumbo Enterprise, a leading IT solutions provider in the UAE, has announced a strategic partnership with Jio Haptik, a global leader in AI-powered customer experience solutions. This alliance is set to revolutionise the customer service landscape across the Gulf Cooperation Council (GCC) region.
Based in the UAE, Jumbo Enterprise brings its extensive IT and enterprise customer expertise to the table. On the other hand, Jio Haptik, with its global operations, specialises in AI-powered Conversational platforms. The partnership aims to introduce next-generation Agentic AI solutions that will autonomously listen, learn, and act to handle customer support, sales, bookings, and marketing.
The partnership is not limited to the UAE. It extends to enterprises across the GCC, offering multilingual interactions and voice AI Agents for inbound and outbound calls. This collaboration promises scalable, human-like conversational experiences tailored for various industries, including retail, telecom, banking, real estate, healthcare, hospitality, and travel.
The benefits for GCC enterprises are substantial. This partnership enables businesses to transform their customer experience by deploying intelligent automation that enhances engagement, operational efficiency, and growth prospects in a region where AI adoption is rapidly increasing. The Conversational AI market in the UAE alone is projected to grow to over US $1.16 billion by 2030, with a 20% Compound Annual Growth Rate (CAGR), reflecting strong confidence among GCC enterprises in AI's long-term business value.
In essence, this partnership empowers GCC enterprises to leverage cutting-edge AI technology to improve customer service, increase efficiency, and stay competitive in evolving digital landscapes. The strategic partnership between Jumbo Enterprise and Jio Haptik is a significant step forward in the adoption of AI solutions in the Middle East, promising a future where AI-powered customer interactions become the norm.
[1] Source: Jumbo Enterprise Press Release [2] Source: Jio Haptik Press Release [3] Source: Gulf News [4] Source: Zawya [5] Source: Khaleej Times
- This strategic partnership between Jumbo Enterprise and Jio Haptik, set to revolutionize the customer service landscape across the GCC region, will introduce next-generation Agentic AI solutions for handling customer support, sales, bookings, and marketing.
- The partnership aims to provide GCC enterprises with scalable, human-like conversational experiences tailored for various industries, including retail, telecom, banking, real estate, healthcare, hospitality, and travel.
- The benefits for businesses in the GCC are substantial, as the partnership enables transformation of customer service through intelligent automation, enhancing engagement, operational efficiency, and growth prospects in a region where AI adoption is rapidly increasing.
- The Conversational AI market in the UAE alone is projected to grow to over US $1.16 billion by 2030, with a 20% Compound Annual Growth Rate (CAGR), reflecting strong confidence among GCC enterprises in AI's long-term business value.
- The partnership promises a future where AI-powered customer interactions become the norm, empowering GCC enterprises to leverage cutting-edge technology to improve customer service, increase efficiency, and stay competitive in evolving digital landscapes.
