NCR Voyix, a point-of-sale (POS) technology giant, eyeing a 140-year-old rebirth and transformation.

NCR Voyix, a point-of-sale (POS) technology giant, eyeing a 140-year-old rebirth and transformation.

NCR Voyix Embraces Modernization in the Restaurant Tech Market

NCR Voyix, a 141-year-old company once known as National Cash Register, is making strides to reinvent itself in the competitive restaurant technology market. The company, now focusing on restaurant and retail technology, is striving to stay competitive against modern, digitally native upstarts.

At the forefront of NCR Voyix's strategy is the development of enhanced software integration, product upgrades, and innovative edge computing solutions. The company has been addressing declines in hardware demand by expanding software integrations with other vendors, upgrading key products like its Aloha menu and back-office management tools, and preparing to introduce a new edge computing system for restaurants. This edge system enables on-site data processing, speeding transactions, providing internet failure backup, and allowing for modular, containerized applications that simplify software updates and isolate failures without disrupting the whole system [1].

NCR Voyix's edge computing system also allows restaurants to "containerize" different parts of their operation and tech stack, making it easier to update software. This approach aligns with digital-native trends by providing scalable, unified digital commerce solutions [3][4].

Under the leadership of James Kelly, the former CEO of payments company Evo, NCR Voyix is aiming to shed its reputation as a slow-moving corporate giant and extend its road map years into the future. Kelly has been actively engaging with customers, meeting with the CEOs of 72 of NCR Voyix's restaurant customers, many of whom said it was the first time they'd ever been visited by the chief executive of a vendor [5].

The efforts of NCR Voyix are yielding results. The company has secured a new four-year contract with Buffalo Wild Wings, snatching it away from a competitor at the last minute [6]. NCR Voyix has also landed a new customer in Ziggi's, a fast-growing coffee chain.

NCR Voyix's edge computing system gives restaurants a significant advantage, allowing them to run their entire tech stack, including the POS, atop the edge layer. This allows for faster transactions and acts as a backup if the internet fails [2]. The company's platform-first strategy, offering a cloud-based transaction engine, allows restaurants to fully own and customize their unique customer experiences, enhancing flexibility and control [3][4].

In October 2023, NCR Corp. split itself into two publicly traded entities: NCR Voyix focuses on restaurant and retail technology, and NCR Atleos houses NCR's ATM business [7]. With this focus, NCR Voyix is well-positioned to continue its journey towards modernization and compete effectively in the rapidly evolving restaurant technology market.

References: 1. NCR Voyix's Strategy to Future-Proof Its Business 2. NCR Voyix's Edge Computing System 3. NCR Voyix's Cloud-Based Platform 4. NCR Voyix's Software Integration 5. Kelly's Customer Engagement Initiatives 6. NCR Voyix's Contract with Buffalo Wild Wings 7. NCR Corp.'s Split into Two Entities

In the pursuit of modernization, NCR Voyix is leveraging innovative edge computing solutions and software integrations to stay competitive in the fast-paced restaurant technology market. This financial investment in technology aims to provide scalable, unified digital commerce solutions for businesses in the restaurant industry.

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