Over 18,000 applications were submitted through the ecochat-bot, specifically at TazaQazBot.
In the heart of Central Asia, the Republic of Kazakhstan has taken a significant step towards improving environmental appeals and public services in its three largest cities – Almaty, Astana, and Shymkent. The Ministry of Ecology and Natural Resources of the Republic of Kazakhstan launched a digital tool, @TazaQazBot, on the popular messaging platform, Telegram, in June of last year [1].
This chatbot, designed to respond to environmental appeals from citizens, has proven to be an effective means of communication between residents and municipal services responsible for maintaining cleanliness and addressing environmental concerns. With over 18,000 requests made to the bot since its launch, and over 17,000 successfully completed [1], it's clear that Kazakhstanis have embraced this innovative solution.
The @TazaQazBot covers 21 categories of requests, including territory cleaning, household waste removal, street and courtyard landscaping, road repair, waterbody cleaning, entrance sanitation, and street lighting [1]. This comprehensive approach ensures that a wide range of environmental issues can be addressed efficiently.
The bot allows citizens not only to make requests but also to submit complaints about poor service quality [1]. Since the beginning of 2025, over 200 complaints have been registered through the bot, helping to monitor and improve the quality of work performed [1]. This feature underscores the bot's role in fostering transparency and accountability within public services.
The residents of Almaty, Astana, and Shymkent show the highest activity in using the bot, reflecting the cities' pressing need for effective environmental management [1]. The most popular topics on the bot include environmental issues, demonstrating the platform's relevance and importance to the citizens [1].
In conclusion, the implementation of the Telegram chat-bot @TazaQazBot has positively impacted environmental appeals and public services in Kazakhstan's major cities. By streamlining the process for residents to submit appeals related to waste management, pollution, and other ecological problems, this digital tool has made public services more responsive and transparent [1]. The success of @TazaQazBot is evident in the high number of requests it has received and the high percentage of those requests that have been successfully completed [1]. This advancement in promoting cleaner urban environments and fostering civic engagement across these key Kazakhstani cities is a testament to the power of technology in improving the quality of life for its citizens.
[1] Source: Ministry of Ecology and Natural Resources of the Republic of Kazakhstan
Technology has played a significant role in streamlining environmental appeals and public services in Kazakhstan's major cities. The digital tool, @TazaQazBot, launched on Telegram, has been instrumental in facilitating communication between residents and municipal services, addressing a wide range of environmental issues efficiently.
