Strong First-Half Performance by Inbenta in 2025: New Logo Wins Over, Growing Customer Usage, and Enhanced Profitably
In the ever-evolving world of technology, Inbenta continues to stand out as an innovator in AI-powered customer experience applications and enterprise automation. The company, serving over 1,000 companies worldwide, has reported impressive growth in the first half of 2025.
Inbenta's AI platform, relied upon by enterprise clients to power both customer and employee experiences, has significantly improved its profitability by streamlining productivity across the organization. This is evident in the 50% year-over-year increase in new customer acquisitions and the 21% growth in revenue from new services and interactions within existing customer accounts.
At the heart of Inbenta's success is its versatile AI platform. This comprehensive suite includes Chatbot, Search, Benti, Knowledge, and Digital Instructor tools, all leveraging proprietary AI technology trained on billions of interactions. These tools automate and optimize responses to customer and employee queries, providing personalized, omnichannel support 24/7.
One of the key features of Inbenta's platform is its Natural Language Processing (NLP) capability. This technology understands the intent and true meaning behind user inquiries, enabling precise and personalized automated interactions. The Generative AI Chatbot, for instance, provides 24/7 automated customer support across multiple channels such as websites, mobile apps, and social media, reducing operational costs and enhancing customer satisfaction.
Inbenta's AI platform also offers Semantic Search, a service that goes beyond keyword matching to interpret user intent, improving product search for e-commerce and information discovery in support scenarios. The Knowledge Management tool centralizes and automates access to company knowledge bases for both customer service and internal helpdesk use. The Digital Instructor supports employee training and guidance with AI-powered learning tools, helping with HR and internal operational tasks.
Inbenta's AI platform is deployed in over 100 languages across various industries and boasts robust integration capabilities, compatible with existing CRM, helpdesk, and support platforms. It prioritizes data security and regulatory compliance as fundamental aspects of its AI-driven interactions, ensuring safety and compliance in all its deployments.
The company's growth highlights the maturity of its technology and the value it delivers to some of the world's leading enterprises. Melissa Solis, the CEO of Inbenta, oversees this growth, aiming to accelerate Inbenta's growth trajectory in the second half of 2025 and beyond. Inbenta continues to invest in innovation and customer success, including a major new platform release planned for later this year.
Inbenta's AI Agents automate interactions, allowing human workforces to focus on high-value initiatives. This focus on intelligent automation resolves queries efficiently and personally, while significantly reducing costs associated with manual support. As Inbenta continues to position itself for growth, it is poised to continue elevating both customer and employee experiences through AI-powered solutions.
- Inbenta's impressive growth in the first half of 2025 can be attributed to its AI platform, which has streamlined productivity across the organization, leading to a 50% year-over-year increase in new customer acquisitions and a 21% growth in revenue from new services and interactions within existing customer accounts.
- The versatile AI platform at the heart of Inbenta's success includes Chatbot, Search, Benti, Knowledge, and Digital Instructor tools, all leveraging proprietary AI technology trained on billions of interactions, automating and optimizing responses to customer and employee queries.
- One of the key features of Inbenta's platform is its Natural Language Processing (NLP) capability, which allows the technology to understand the intent and true meaning behind user inquiries, enabling precise and personalized automated interactions.
- Inbenta's AI platform is deployed in over 100 languages across various industries, prioritizing data security and regulatory compliance as fundamental aspects of its AI-driven interactions, ensuring safety and compliance in all its deployments.
- As Inbenta continues to position itself for growth, it is poised to continue elevating both customer and employee experiences through AI-powered solutions, thanks to its focus on intelligent automation that resolves queries efficiently and personally, while significantly reducing costs associated with manual support.
