Support Specialist Position - Accessibility/Computer Aids
CloudWalk, a fintech company based in Brazil, is expanding its operations by hiring a Customer Support Agent. This remote role is focused on providing customer service related to payment solutions and platform support.
The role involves handling customer inquiries and support requests efficiently, processing employee or customer-related requests through platforms like Workday, and supporting compliance processes such as I-9 verification. The Agent will also contribute to improving HR and operational support processes remotely.
For this role, CloudWalk is seeking candidates with strong communication skills, the ability to troubleshoot and resolve customer issues independently in a fast-paced fintech environment, and familiarity with support tools and platforms. While a technical understanding of payment systems and AI-driven platforms is beneficial, it is not explicitly mentioned as a job requirement.
The successful candidate should have exceptional communication skills, a keen desire to create outstanding customer experiences, analytical prowess, a sense of ownership, meticulous attention to detail, fluency in Portuguese, and upper intermediate English skills. Basic knowledge of SQL is also required.
CloudWalk is not only a fintech company but also one that is building a smarter, AI-driven future for payments. The role offers growth and learning opportunities in a supportive, dynamic environment. Interested candidates can apply by clicking on the provided link.
It's worth noting that the role is fully remote and diverse, with autonomy, collaboration, and innovation being key elements. The Agent will engage with customers through various channels, including chats, emails, and calls.
CloudWalk's Privacy Policy can be read in Portuguese and English. For more information about the company and its values, you can visit their official website.
The Customer Support Agent at CloudWalk, a fintech company, utilizes technology to efficiently handle customer inquiries and support requests, processing employee or customer-related requests through platforms like Workday, while also supporting compliance processes that may involve technology-driven tools like I-9 verification. The Agent's role in this fintech environment requires a technical understanding of payment systems and AI-driven platforms, although it is not an explicit job requirement.
