Trouble with audio during phone calls on Samsung devices?
When you're unable to hear the other party during a call on your Samsung phone, there are several steps you can take to identify and resolve the issue.
Firstly, it's important to check the microphone and speaker functionality. Test them with other apps or calls, ensure the phone's volume is up and not muted, and restart the device. If the problem persists, inspect if any software updates are pending or if a third-party app is causing interference.
Another potential cause could be device settings, hardware problems, or network issues. Check Bluetooth and headphone settings as an active Bluetooth connection or plugged-in headphones could confuse the phone into thinking audio should route elsewhere. Inspect the speaker and microphone areas for any signs of clogging, as dirt or debris can obstruct these areas.
Using headphones can help determine if the issue lies within the hardware of your phone. If you're still experiencing problems, consider checking if your device is running the latest version of Android. Updating the software on your Samsung device can help resolve performance issues, including call audio problems. To do this, go to Settings > Software Update > Download and Install.
If none of these steps work, consider performing a factory reset as a last resort. A factory reset will erase everything on your device, so make sure to backup your data first, and then navigate to Settings > General Management > Reset > Factory Data Reset. Follow the on-screen instructions to reset your device.
If your device is still under warranty, visiting an Authorized Samsung Service Center can help diagnose and fix hardware issues. If none of the earlier troubleshooting steps work and you're unable to visit a service center, consider reaching out to Samsung customer support for guidance tailored to your specific situation.
Poor network reception can hinder call quality. Check network signal strength by observing the signal bar on your Samsung and consider moving to an area with better signal reception or turning Airplane mode on and then off to refresh your connection.
Common symptoms of not hearing on calls include complete silence, extremely low audio volume, and intermittent audio. If audio issues persist, it may signify a more profound hardware issue, necessitating professional repair.
If all previous methods fail to solve the problem, it might be time to consider updates or professional assistance.
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